Terms and Conditions

Account

Do I have to create an account to make a purchase? - You don't need any registration or account creation to browse through our store. However, you will have to login with your Mobile No. via an OTP to allow us to help.
How can I see my orders? - You can go to the My Orders section on the storefront and see your orders.
Is ordering on your website secure? - Absolutely. We value your privacy and uphold your data to the highest safety standards. All transactions are completely secure and processed with secure paths via reputed payment gateways following global standards. All information is access controlled and cannot be released.

Shipping

Do you deliver Pan-India? - Yes. We serve more than 28000 pin codes across India.
What are the general shipping or delivery timelines? - We take 24-48 hours to process your order and prepare it for logistics partner to pick-up. The logistics partner takes 3-4 days to deliver the product post pick-up.
What are the shipping charges associated with an order? - The shipping charges for your order will be calculated and displayed at checkout.
How do I track my order? - You can track your orders from our website and separately you will get email and Whatsapp notifications from our logistics partner.

Payments

What payment methods do you accept? You can pay for your orders using any of the payment methods below- 1) Cards (visa/Mastercard/Rupay/Discover/Amex) 2) UPI 3) Net Banking 4) Wallets 5) BNPL (Buy Now, Pay later) 9. Do you offer COD (Cash on Delivery)? We currently don't offer COD. All other online payment methods are available as mentioned in above FAQ. 10. Will I get automatic refund for failed payments? Yes. You will get an automated refund into your original payment source within 7-10 working days. 11. What if I have issues with my order? Please reach out to us from the Whatsapp icon on storefront or contact us with the details mentioned in the "reach out to Us" Section. We will try resolve all your issues on priority.

Return and Refund Policy

🚫 No Refund or Return Policy

At Mekashi Toys, we take immense pride in curating high-quality, joy-sparking toys for children and collectors alike. Each product is carefully inspected before shipping to ensure it meets our standards of safety, durability, and delight.

While we understand that shopping online can sometimes feel uncertain, we kindly ask our customers to note that all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.

🙏 Why We Have This Policy

We believe in transparency, so here’s why this policy exists:

Hygiene & Safety: Toys are personal items, often used by children. To maintain the highest hygiene standards, we cannot accept returned items that may have been opened or handled.
Customized & Limited Stock: Many of our toys are limited edition, handmade, or customized. Once sold, they cannot be resold or restocked.
Affordable Pricing: Our no-return policy helps us keep prices fair and accessible for all customers, without hidden costs or overheads.
Quality Assurance: Every item is thoroughly checked before dispatch. If something arrives damaged, we’ll work with you to resolve it swiftly.

📦 Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@mekashi.toys with photos and order details. We’ll do our best to make it right.

💬 Need Help?

We’re here to help you shop with confidence. If you have questions about a product before purchasing, feel free to reach out to our friendly support team. We’ll gladly assist with sizing, materials, or any other concerns.